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Trading Platform: Axi Trading Platform (Mobile App)
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About Axi
Getting Started
My Axi Account
Trading Accounts
Deposits and Withdrawals
Markets
Trading Platform: MetaTrader 4
Partnerships
Trading Tools
About Axi
My Axi Account
MetaTrader: Account Maintenance
Negative Balance
Axi Trading Platform: Account Closure
MetaTrader: Account Closure
Axi Trading Platform: Documents
Account Security
Axi Trading Platform: Account Maintenance
MetaTrader: Documents
Client Portal
Trading Platform: MetaTrader 4
Trading Platform Troubleshooting
Trading Platform: MetaTrader 5
Payments
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My Axi Account
MetaTrader: Account Maintenance
I can't log in to my account. Why is my password not working?
Where do I change my MT4/MT5 password?
How do I update personal information?
How can I change my MT4/MT5 password?
I forgot my MT4/MT5 password, what should I do?
Negative Balance
What are the different types of client classifications?
What is a negative balance and negative balance protection?
Axi Trading Platform: Account Closure
How do I close my Axi Trading Platform account?
MetaTrader: Account Closure
I have more than one account. Can I close just one of my accounts?
Will my account be closed if it has a zero balance?
Can I open a new Axi account if I closed my old account?
What will happen to the money in my Axi account in the event of my death?
How can I close my Axi account?
Axi Trading Platform: Documents
How can I view my trading account history using the Axi Trading app?
Can I view my deposit and withdrawal history on the Axi Trading Platform app?
How do I download daily and monthly statements on the Axi mobile app?
Account Security
What should I do if I notice unusual activity on my account?
Can I give someone access to my MT4/MT5 account to open/close trades? Will they have access to my personal information?
I changed my phone, but I don’t receive the verification code. Why is that?
Why do I need to verify my phone number or use an app like Authenticator?Why do I need to verify my phone number or use an app like Authenticator?
Why isn’t my ID verification working?
How do I create my account and set up MFA (SMS or app)?
Axi Trading Platform: Account Maintenance
How do I change the currency of my trading account?
How do I change my Axi Trading Platform (Axi mobile app) password?
How do I update my personal details?
Where can I request a change of the Axi Trading Platform password?
MetaTrader: Documents
Can I add my company name to a statement?
What documents can I request from Axi?
Will I receive Daily Statements and Monthly Statements?
Can I request proof / documentation to confirm I hold an account with Axi?
Do you offer a document that shows only deposits and withdrawals for my MT4/MT5 trading account?
What is an account/financial statement and how can I download it?
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Show all (8)
Client Portal
I can’t see the option to withdraw after I started the migration. Why is that?
Some of my saved payment methods seem to be missing after migrating to the new Client Portal—how can I restore them?
After migrating to the new client portal, why is Autochartist no longer showing in my account?
I got confirmation that the migration was successful. However, I cannot log in to the new Portal. What seems to be the issue?
I didn’t receive a migration notification to the new Client Portal — has my account been migrated?
Can I get temporary access to the old portal?
Show all (37)
Show all (37)
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