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My Axi Account
What should I do if I notice unusual activity on my account?Can I give someone access to my MT4/MT5 account to open/close trades? Will they have access to my personal information?I changed my phone, but I don’t receive the verification code. Why is that?Why do I need to verify my phone number or use an app like Authenticator?Why do I need to verify my phone number or use an app like Authenticator?Why isn’t my ID verification working?How do I create my account and set up MFA (SMS or app)?
Can I add my company name to a statement?What documents can I request from Axi?Will I receive Daily Statements and Monthly Statements?Can I request proof / documentation to confirm I hold an account with Axi?Do you offer a document that shows only deposits and withdrawals for my MT4/MT5 trading account?What is an account/financial statement and how can I download it?
I can’t see the option to withdraw after I started the migration. Why is that?Some of my saved payment methods seem to be missing after migrating to the new Client Portal—how can I restore them?After migrating to the new client portal, why is Autochartist no longer showing in my account?I got confirmation that the migration was successful. However, I cannot log in to the new Portal. What seems to be the issue?I didn’t receive a migration notification to the new Client Portal — has my account been migrated?Can I get temporary access to the old portal?