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Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. <b>72.47% of retail investor accounts lose money when trading CFDs with this provider.</b> You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Getting Started

Trading Accounts

Markets

Margin and Leverage

Trading Platform: Axi Trading Platform (Mobile App)

Partnerships 

Trading Tools

Find essential details about Axi, including customer support hours, complaint procedures, and more.

About Axi

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Deposits and Withdrawals

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Learn about our partnership options and how they work.

Partnerships

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Platform Troubleshooting

Trading Platform: MetaTrader 5

Payments

What does a "Duplicate account" error mean?

What does a "email error" mean?

What does a "Password error" mean?

What does a "Date of Birth error" mean?

What does a "Valid phone number" error mean?

How do I open Incognito or Private mode in different browsers?

Why Isn’t My Expert Advisor (EA) Working in MT5?

Is my Stop Loss guaranteed?

What is slippage?

Can I use an MT4 Expert Advisor on MT5?

MT4/MT5: Stop Loss, Take Profit, or Trailing Stop Not Working

How do I show the bid and ask price on my MT4/MT5 chart?

Why Am I Experiencing Execution Delay or Slippage in MT4/MT5?

Why can’t I place a trade on MT4/MT5?

What Does “Order Type Not Supported” Mean in MT5?

How to resolve error: Invalid Account / Authorization Failed

Why Are Cross Currency Pairs Not Showing in MT5?

How to resolve error: No Connection

Why is Market Depth not loading in MT5?

How to resolve error: Cannot log in using the MT4/MT5 account number

Why does my MT4/MT5 account execute trades slowly?

Why is my chart not displaying indicators in MT4/MT5?

What does the "Market Closed" notification mean?

What does the "Trade is disabled" notification mean?

Why am I not seeing live prices in my MT5 account?

How to resolve error: Symbols not loading / Waiting for Update

Why is my trade not executing in my MT4/MT5 account?

How to resolve error: Unable to locate the instrument on the MT4/MT5 platform

What are "Off Quotes"?

What does the "Old Version" notification mean?

What is an Invalid Stop Loss (SL) or Take Profit (TP)?

Why were my trades not closed as expected?

When will my MT4/MT5 platform update?

How do I view multiple charts on my MT4/MT5 platform?

Can I use TradingView with my MT4/MT5 trading account?

What is the maximum number of orders I can open per day?

What is the expected trade execution time?

How do I download historical trade data?

What is 'OHLC' on an MT4/MT5 chart?

Can I adjust the scale of the vertical and horizontal axes on charts?

Why has my MT4/MT5 platform not saved my chart settings or profiles?

What timeframes are available for my charts?

How do I change the way my profits are displayed?

How do I add indicators to my chart?

What does the volume on my chart indicate?

Why are there gaps in my chart? How do I fix gaps?

What is an offline chart?

Why did my Take Profit order not get executed?

How do I create trend lines or line studies?

How do I download Quote History in MT4/MT5?

What version or build of MT4/MT5 do I have?

What is a Trailing Stop?

What is an Investor Password?

Why do I only see one price on my chart? Is it the BID or the ASK?

How do I get log files from my desktop?

Trading Platform Troubleshooting

Axi Trading Platform Troubleshooting Guide

MT4 and MT5 Account Troubleshooting Guide