I can't log in to my account. Why is my password not working?

If you are unable to log in because the password is incorrect, please check the following common errors:

1. Check for typos: Ensure you are entering the correct password, without any extra spaces before or after it.
2. Caps lock and keyboard layout: Double-check that your Caps Lock key is on the right setting, and that you are using the correct keyboard layout (e.g., language or region settings).
3. Clear browser cache and cookies: Sometimes, clearing your browser's cache and cookies can resolve login problems, especially if you're using a web browser.
4. Try a different browser or device: If the issue persists, try logging in using a different browser or device to rule out any browser-related issues.

If you're still unable to log in and need to reset your password, please refer to the article "How can I change my MT4/MT5 password?" for the MT4/MT5 platform and the article How do I change my Axi Trading Platform (Axi mobile app) password? for the Axi Trading platform.

If you continue to experience issues, feel free to contact our Client Services team for further assistance.