axifca

portal-stylesheet-2026-02-18T14:57:36.829Z.css

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. <b>72.47% of retail investor accounts lose money when trading CFDs with this provider.</b> You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

MCP Management and Claude

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.

MT4 Troubleshooting

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Learn about our partners and ow they work

Client Portal

I can’t see the option to withdraw after I started the migration. Why is that?

Some of my saved payment methods seem to be missing after migrating to the new Client Portal—how can I restore them?

After migrating to the new client portal, why is Autochartist no longer showing in my account?

I got confirmation that the migration was successful. However, I cannot log in to the new Portal. What seems to be the issue?

Learn how to check whether your account has been migrated to the new Client Portal. Find out where to look for migration notifications and what happens when you access the old portal after your account is ready.

I didn’t receive a notification about the Client Portal migration. How do I know if my account has been migrated?

Can I get temporary access to the old portal?

My preferred language didn’t update after migrating to the new Axi Client Portal. How can I change it?

I'm trying to create an account in the new Client Portal, but I'm getting an error. What should I do?

Client and partner accounts are being migrated at different stages as part of the gradual rollout. Learn why your clients may already have the new portal while your Affiliate or IB account remains on the previous version, and what to expect when your migration takes place.

Why do my referred or introduced clients see a different Client Portal than I do with my Affiliate or IB account?

Why can’t I access the Client Portal anymore?

With the Client Portal migration, can I still use the same payment methods as before?

Some of my personal information appears to be missing or incorrect after migrating to the new Client Portal—what should I do?

I used to log in to the Client Portal using my account number - what should I use now?

My friend had to migrate to a new Client Portal, but I didn’t receive any notification — why is that?

Now that I’ve migrated my account, can I create another Axi account using a new email address?

Why can’t I withdraw to my card or eWallet?

Do I need to re-enrol on the Axi Trading Room when migrating to the new client portal?

When my account migrates to the new portal, will I need to add my payment methods again?

What if I have both a personal and a corporate account, but only one has migrated — why is that?

I signed up with Google/Apple/Facebook — why can't I access the Client Portal?

How to switch between SMS and authenticator app for Multi-Factor Authentication (MFA) on your Axi account.

I want to change my authentication method, how can I do it?

Are there any new tools or features in the new Client Portal I should know about?

How do I log in to the Client Portal and add my wallet address?

I can’t access the old Client Portal — why is that?

How can I access the Axi Client Portal?

The new Client Portal looks different — is it possible to switch back to the old view?

What happens to my RTS balance during the migration to the new Client Portal?

How do I navigate the new Client Portal? Is there a guide or demo?

Overview of Axi Client Portal

This article explains the available verification methods in the Axi app and provides troubleshooting steps for issues receiving verification codes via an authenticator app, SMS, email, or WhatsApp.

I'm not receiving my MFA verification code (OTP). What should I do?

Your existing KYC information will be migrated with your account, so you do not need to complete verification again. Learn when additional documents may be requested and what to expect after migration.

Will I need to provide my KYC documents again after migrating to the new Client Portal?

Learn why your Client Portal may look different after being migrated from the old portal to the new experience. Find out what has changed, how to navigate the new portal, and where to get help with common tasks.

Why does my Client Portal look different from before?

Understand why your preferred products or leverage settings may look different after moving to the new Client Portal. Learn how product availability and supported leverage options may affect your account.

Why are my preferred products or leverage settings different after the Client Portal migration?

Learn why some trading instruments available in the old Client Portal may no longer appear after migration. Find out how instrument availability is determined and what to do if you have questions about a specific instrument.