If your Client Portal looks different from what you previously used, this is because your account has been migrated from the old Client Portal to the new Client Portal.
The new Client Portal is the standard portal experience following migration. You may notice changes to the layout, navigation, information, or available features compared with the old portal. These changes are part of the migration and do not mean there is an issue with your account.
The previous Client Portal view is no longer available after migration. The new portal has been designed with a more user-friendly and intuitive experience, making it easier to navigate and access the features that matter most to you.
If you’re getting used to the new portal, you can learn more about how to navigate the new Client Portal, including available guides and demos. You can also find step-by-step guides for tasks such as depositing funds, withdrawing, and changing leverage in our Help Center.
For more information about the features available in the new Client Portal, see The new Client Portal looks different — is it possible to switch back to the old view?.
If you need further assistance, our Support team is available 24/7 via live chat or email, and your Account Manager can also provide personalised assistance.
