Axi allows one verified profile per person. If you are seeing a duplicate account error or a message saying your email is already registered, you do not need a new profile. You have two options.
Log in at my.axi.com using your registered email. Not sure which email you used? Check your inbox and junk folder for any previous emails from @axi.com.
If you need additional trading accounts, you can open up to 5 under your existing profile directly through the Client Portal — no new profile needed.
→ See: How can I request an additional trading account?
If you genuinely need a new profile, you must close your existing account first. Before requesting closure:
Withdraw all funds
Close any open positions
Once closure is confirmed, you can register a new profile. Note:
You must use a different email address — your previous email cannot be reused
You will need to complete identity verification again
→ See: How do I close my MT4/MT5 account? and How do I close my Axi trading account?
Still need help? Contact our Customer Success team via the Help Center.
