Payment processing times will vary based on the method you use to deposit funds. The table below is a general guide to processing times for popular funding methods:  

*Instant payments may still take a few minutes to reach your account after being processed.

 **Bank Transfers might take up to 5 business days to be received.

For a full list of local and regional funding methods and processing times, please refer to the options displayed in your Client Portal or click here. If you have further queries, please contact our Client Services team directly.

Online Form Request

Clients can request to check their deposit status directly via the online request forms. To do so, they need to go to the Help Center and click on 'Submit a Request.' 

Under 'What do you need help with?', the client will choose 'Deposit Enquiry Form' and fill out all the required fields.

Why can’t I see my deposit in my trading account?

IMPORTANT: Instant payments may still take a few minutes to reach your account after being processed.

Depending on the payment method you used, deposits may not appear in your Axi account immediately. For example, bank transfers may take 1-3 days to process. For a full list of payment types and expected transaction times, please refer to our account funding page.

Please note: Public and/or bank holidays can further delay the processing of funds.

If your deposit has exceeded the expected processing time, contact our Client Services team, and provide the following information so we can manually check the status of the transaction:

• Your trading account number
• Date of deposit and amount deposited
• Deposit method used
• Proof of deposit (for example, a screenshot or invoice)