Additional information for credit and debit card withdrawals

If you have made multiple deposits into your Axi account using different cards, your withdrawals will be processed to each of these card upto your net deposit as RTS.

For example: You made a credit card deposit of GBP100 using Card A, then a GBP600 deposit using Card B. You now want to withdraw the full GBP700 from your account, so you make a withdrawal request via the Axi Client Portal. We will process these withdrawals back to the original cards in the following way:

1. A GBP100 withdrawal will be processed back to Card A, then
2. A GBP600 withdrawal will be processed back to Card B.

Withdrawals will be returned to the original deposit source used to fund your trading account as individual payouts as opposed to multiple payouts. 

Please note that the timeframe for receiving a credit card refund is 5-7 business days, although it may vary depending on your bank. If your bank is unable to locate the refunded amount on your card after 7 business days, a payout reference code can be provided.

Credit Card Refund

Please note that the timeframe for receiving a credit card refund is 5-7 business days, although it may vary depending on your bank. If your bank is unable to locate the refunded amount on your card after 7 business days, an ARN code can be provided.

IMPORTANT: Since this is a refund process, you must inform the bank that the ARN is related to a refund, not a bank transfer. Banks may not be able to trace the funds if they mistakenly process the ARN as an international bank transfer.