What documents might I need to provide?

IMPORTANT: Submission of documents needs to be done via the registered email address.

Please note: The specific documents we require will depend on your country of residence and the account type being requested.

Proof of Identity 

For proof of identification, we only accept copies of a government-issued document that contains a photo, such as a Passport, National Identity Card, or Driver’s License.

When submitting an ID document, please ensure the following:

• The image must be in color, and all text must be clear and readable
• We must be able to see your full name (not abbreviation), nationality, date of birth, and the photo
• The document must be current (not expired)
• All four corners of the document must be visible
• Please provide copies of both the front and back of the document

Proof of Residence

Proof of Residence documents must show your name and current residential address and must have been issued within the last three months. If you cannot provide a matching proof of address on your application, we will not be able to open an account.

Accepted Proof of Residence documents include:

- Bank statement
- A utility bill (gas, water, heating, electricity)
- Tax document
- A confirmation from a solicitor, or any other government-issued document

Please note: When submitting an image, all four corners of the document must be visible. The document must be a copy of the original file. Screenshots, mobile/telephone bills, and credit card statements cannot be accepted.

Additional documents that may be requested

If we need you to provide other documents to verify your identity, you will be contacted directly with the request. Examples of additional documents we might ask for include:

• Selfie with the document - If we need you to provide a selfie with the document to confirm its authenticity, please note the following:
  • Please ensure your fingers are not covering any text.
  • The ID details must be clear and readable.
  • The selfie must not be modified by any photo editing software.
  • Do not wear glasses, headphones, wireless hands-free devices, a hat, head covering, or anything that obscures your face. If you wear a hat or head covering for religious or medical purposes, please ensure that your hat or head covering does not cast shadows on your face.

All verification documents can be uploaded directly during the online account application process, but if you are having problems, try to:

• Use other web browsers like Internet Explorer, Microsoft Edge, Firefox, Google Chrome, or Safari.
• Clear your web browser's cache, cookies, and history.
• Access the page via an incognito/hidden page.
• Use a different device, such as a laptop/mobile.

If nothing works, kindly contact our Customer Support Team via the registered email address.