How to deposit via Gate To Pay — Client Portal

You can deposit via Gate To Pay by logging in to the Axi Client Portal and completing the payment using your Axi Card.

Eligibility & Requirements

1. Available to residents of: Saudi Arabia, Bahrain, Georgia, Iraq, Jordan, Lebanon, Oman, Qatar, Turkey, Turkmenistan, United Arab Emirates, Yemen, Kuwait, Egypt.

2. Your Axi Card must be activated and funded before depositing. See: How to create a Gate To Pay account and add funds to your Axi Card.

3. Deposits must originate from an Axi Card registered in your own name.

Steps to Complete

Step 1: Ensure your Axi Card has sufficient funds.

See: How to create a Gate To Pay account and add funds to your Axi Card

Step 2: Initiate the deposit

1. Log in to the Axi Client Portal 

2. Navigate to "Funds" on the left-hand menu. 

3. Click "Select Payment Method" and choose "Gate To Pay" from the list. 

4. Enter the amount you wish to deposit and click "Continue". 
   Note: Minimum/maximum deposit limits vary by payment method, currency, and region. The applicable limits are shown in the Client Portal. 

5. Review all details and click "Continue". 

For first-time Gate To Pay users:

• Complete the sign-up form: Nationality, National ID / Passport number, Card type. Important: Your address must match the address registered on your Axi account. Click "Continue."

  • You will receive the GateToPay confirmation within 48 hours (via SMS).

  • Open the link you received by SMS (it will redirect you to GateToPay website).

  • Enter your Customer ID and the OTP.

  • You will see your Axi Card Number and Name on Card.

  • Download and open the Axi Card app.

  • Tap Register new account.

  • Enter your phone number and Axi Card Number, then accept the Terms & Conditions.

  • Update your personal details (make sure everything is correct) and complete your KYC verification.

  • Create your username & password.

  • Log in to your account.

• Verification may take up to 24 hours. Once approved, you can activate your card and add funds before returning to deposit.
  Note: Deposits are only available after your card is activated and funded.

For existing Gate To Pay users:

• Your account will be automatically detected.

• Enter your Axi Card expiry date and click "Continue."

• Enter the OTP/SMS sent to your registered mobile number and click "Continue."
  

Receiving Time

Most deposits are credited within minutes after successful payment confirmation. Receiving Times may vary depending on the bank or payment provider.

Important Notes

1. If your account is not automatically detected, ensure your Axi Card is activated and funded.

2. If the issue persists, contact Client Services.

3. Payment methods and Receiving Times may vary depending on the bank or provider.

4. If the deposit status does not update after an extended period, contact the Customer Success team.

Need help?

See the screenshots below for a visual walkthrough of each step in the deposit process. If you're unsure at any stage, this guide can help clarify the process.

See also: How to deposit via Gate To Pay — Mobile App

See also: How to create a Gate To Pay account and add funds to your Axi Card